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Frequently Asked Questions
Monday - Wednesday: 10:00 AM to 5:00 PM
Thursday - Friday: 10:00 AM to 8:00 PM
Saturday: 10:00 AM to 5:00 PM
Full payment must be received prior to shipment. Shipments are sent priority USPS or UPS. We do not ship on Sundays, or on some holidays. US orders only. We are not responsible for lost, stolen or damaged packages. Please contact the shipping provider for tracking and shipping inquiries.
Our Refund Policy
BERNINA of Naperville welcomes any return within 30 days of purchase. Some exclusions may apply.* Original sales receipt, product in original packaging must be relinquished to receive a refund. Refunds will be distributed via the original payment method unless purchaser opts for a store credit.
*There are no returns on BERNINA and bernette accessories and software. Books and patterns are available for exchange only, no refunds and must clearly be unused or BERNINA of Naperville reserves the right to not honor the exchange. Machines may be returned within 14 days of purchase with a 20% restocking charge.
Visit BERNINA of America's website for more infomration on BERNINA products, videos, and projects.